Shipping Policy

1. Overview

This Shipping Policy explains how Quick Tap Services Pvt Ltd ("Loop Menu", "we", "us", or "our") handles the delivery of physical products and materials related to our digital menu services. Since Loop Menu is primarily a digital service, most features are accessible immediately upon subscription without any physical delivery.

2. What We Ship

2.1 Digital Services (No Shipping)

The following Loop Menu services are delivered digitally and require no physical shipping:

• QR menu software and platform access
• Digital QR codes (downloadable)
• Dashboard and analytics tools
• Mobile app for customers
• Software updates and features
• Online training and support materials

Access: Available immediately upon subscription activation.

2.2 Physical Products (Shipping Required)

The following physical items may be shipped to your restaurant location:

Product	Description	Availability
QR Code Stands	Acrylic table stands with printed QR codes	Optional add-on
QR Code Stickers	Waterproof vinyl stickers for tables	Optional add-on
Branded Tent Cards	Custom-designed menu tent cards with QR codes	Optional add-on
Hardware Devices	Tablets, POS systems (Enterprise plans only)	Enterprise plans
Signage	Wall-mounted signs and posters	Optional add-on

3. Shipping Coverage

3.1 Domestic Shipping (India)

We currently ship physical products within India to the following regions:

• Metro Cities: Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad (1-3 business days)
• Tier 1 Cities: All major state capitals and cities (3-5 business days)
• Tier 2/3 Cities: Other cities and towns (5-7 business days)
• Remote Areas: Villages and remote locations (7-14 business days)

3.2 International Shipping

Currently, we do not offer international shipping for physical products. However, our digital services are available worldwide. If you require international shipping, please contact our enterprise sales team at [email protected]

4. Shipping Costs

4.1 Standard Shipping Rates

Order Value	Shipping Cost	Delivery Time
Above ₹2,000	FREE	3-5 business days
₹1,000 - ₹1,999	₹99	3-5 business days
Below ₹1,000	₹149	3-5 business days
Remote Areas (any value)	₹199 additional	7-14 business days

4.2 Express Shipping

• Metro Cities: Next-day delivery available for ₹299 (order before 2 PM)
• Tier 1 Cities: 2-day delivery available for ₹199
• Not available: Express shipping not available for remote areas

4.3 Bulk Orders

For bulk orders (10+ items or Enterprise plans):

• Free shipping regardless of order value
• Dedicated delivery coordination
• Flexible delivery scheduling
• Installation support (if applicable)

5. Processing and Delivery Time

5.1 Order Processing

Processing times vary by product type:

Product Type	Processing Time
Pre-designed QR stands/stickers	1-2 business days
Custom-branded materials	3-5 business days
Hardware devices	2-3 business days
Large format signage	5-7 business days

5.2 Total Delivery Timeline

Total delivery time = Processing Time + Shipping Time

5.3 Holidays and Weekends

• Orders placed on weekends are processed on the next business day
• No shipping on Sundays and national holidays
• Processing may be delayed during major festivals
• We provide advance notice of any holiday-related delays

6. Order Tracking

6.1 Tracking Information

Once your order is shipped, you will receive:

• Email notification with tracking number and courier details
• SMS updates at key delivery milestones
• Dashboard access to view order status in your Loop Menu account
• Courier partner link for real-time tracking

6.2 Tracking Status Updates

You will receive notifications for the following statuses:

1. Order Confirmed: Your order has been received
2. Processing: Your items are being prepared
3. Shipped: Your package is on its way
4. Out for Delivery: Package is with delivery partner
5. Delivered: Package has been delivered

7. Delivery Process

7.1 Delivery Attempts

• Our courier partners will make 3 delivery attempts
• You will be notified before each attempt via SMS/call
• After 3 failed attempts, the package returns to our facility
• Return shipping charges apply for re-delivery

7.2 Delivery Requirements

To ensure successful delivery, please ensure:

• Accurate restaurant address with landmark
• Valid contact number with active WhatsApp (preferred)
• Availability of authorized person to receive delivery
• Access to restaurant premises during business hours

7.3 Signature and Proof of Delivery

• Signature required for all deliveries
• Photo proof of delivery for high-value items
• OTP verification for hardware devices
• Delivery confirmation email sent after completion

8. Packaging

8.1 Standard Packaging

• Eco-friendly cardboard boxes
• Bubble wrap for fragile items
• Waterproof packaging for all materials
• Loop Menu branded packaging

8.2 Quality Assurance

Before shipping, we ensure:

• All QR codes are tested and functional
• Print quality meets our standards
• Items are securely packaged to prevent damage
• Correct items and quantities are included

9. Damaged or Lost Shipments

9.1 Damaged Items

If you receive damaged items:

1. Do not accept the delivery if the package appears severely damaged
2. If accepted, take photos of the damaged items and packaging within 24 hours
3. Contact our support team at [email protected]
4. We will arrange for replacement or refund within 3-5 business days

9.2 Lost Shipments

If your shipment is lost in transit:

• We will initiate an investigation with the courier partner
• Investigation typically takes 5-7 business days
• If confirmed lost, we will ship a replacement at no cost
• Alternatively, you can request a full refund

9.3 Incorrect Items

If you receive incorrect items:

• Contact us within 48 hours of delivery
• Provide photos of the received items
• We will arrange return pickup at no cost
• Correct items will be shipped immediately

10. Returns and Exchanges

10.1 Return Eligibility

Physical products can be returned within 7 days of delivery if:

• Items are unused and in original packaging
• QR codes are not activated or used
• Items are defective or damaged
• Wrong items were delivered

10.2 Non-Returnable Items

• Custom-branded or personalized items (unless defective)
• Activated QR codes or used materials
• Hardware devices with broken seals (unless defective)
• Items damaged due to customer mishandling

10.3 Return Process

1. Contact our support team to initiate a return
2. Receive return authorization and shipping label
3. Pack items securely in original packaging
4. Hand over to courier partner or schedule pickup
5. Refund processed within 7 days of return receipt

10.4 Return Shipping Costs

Return Reason	Shipping Cost
Defective/Damaged items	Free (we cover)
Wrong items delivered	Free (we cover)
Change of mind	Customer pays
Order cancellation after shipment	Customer pays

11. Special Circumstances

11.1 Delivery to Multiple Locations

For restaurants with multiple branches:

• Specify different delivery addresses during order placement
• Additional shipping charges may apply per location
• Bulk discounts available for multi-location orders
• Coordinated delivery scheduling available

11.2 Installation Services

For Enterprise plans with hardware:

• Installation support included with hardware orders
• Technician visit scheduled within 48 hours of delivery
• Setup, configuration, and training provided
• Available in metro and tier 1 cities

11.3 COVID-19 Safety Measures

• Contactless delivery option available
• All packages sanitized before shipping
• Delivery personnel follow safety protocols
• Minimal physical contact during delivery

12. Address Changes

12.1 Before Shipment

You can change the delivery address:

• Through your Loop Menu dashboard
• By contacting support before order is shipped
• No additional charges for address changes

12.2 After Shipment

Once shipped, address changes are limited:

• Contact courier partner directly (details in tracking email)
• May incur additional charges from courier
• Not guaranteed if package is already out for delivery
• Alternative: Refuse delivery and request re-shipment

13. Order Cancellation

13.1 Before Processing

Orders can be cancelled free of charge:

• Within 2 hours of order placement
• Before items enter processing stage
• Full refund processed within 5-7 business days

13.2 After Processing

• Cancellation possible but may incur processing charges
• Custom items cannot be cancelled once production starts
• You can refuse delivery and follow return process

14. Customer Support

14.1 Shipping Inquiries

For questions about your shipment:

14.2 What to Include in Your Inquiry

• Order number
• Registered email address
• Tracking number (if available)
• Detailed description of the issue
• Photos (for damaged items)

15. Courier Partners

We work with trusted courier partners including:

• Delhivery
• Blue Dart
• FedEx India
• DTDC
• India Post (for remote areas)

Courier partner selection is based on delivery location and service availability.

16. Environmental Commitment

We are committed to sustainable shipping practices:

• Recyclable and biodegradable packaging materials
• Minimal plastic use
• Consolidated shipping to reduce carbon footprint
• Partnership with eco-conscious courier services
• Paperless documentation wherever possible

17. Policy Updates

We may update this Shipping Policy from time to time. Changes will be:

• Posted on this page with updated "Last Updated" date
• Communicated via email for significant changes
• Applicable to orders placed after the effective date

18. Contact Information

For all shipping-related queries: