Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy ("Policy") explains how Quick Tap Services Pvt Ltd ("Loop Menu", "we", "us", or "our") handles subscription cancellations, refunds, and related matters for our digital menu and restaurant management services.

By subscribing to Loop Menu, you acknowledge that you have read, understood, and agree to be bound by this Policy.

2. Free Trial Period

2.1 Trial Duration and Terms

Loop Menu offers a 14-day free trial for new customers with the following terms:

• No credit card required: You can start your trial without providing payment information
• Full access: All features of your selected plan are available during the trial
• No automatic charges: Your trial will not automatically convert to a paid subscription
• One-time offer: Free trial is available once per restaurant/business entity

2.2 Trial Limitations

To prevent abuse of the trial system:

• One trial per unique restaurant or business entity
• One trial per payment method and email address
• We reserve the right to verify eligibility and refuse trial access
• Previous paid customers are not eligible for trials

2.3 End of Trial

At the end of your 14-day trial:

• You will receive email notifications at 7 days and 1 day before trial end
• Access will be limited until you choose a paid plan
• Your data will be retained for 30 days to allow you to upgrade
• After 30 days of inactivity, your account and data may be permanently deleted

3. Subscription Plans and Billing

3.1 Available Plans

Plan	Monthly Price	Annual Price	Savings
Starter	₹2,999/month	₹28,788/year (₹2,399/month)	20% savings
Growth	₹4,999/month	₹47,988/year (₹3,999/month)	20% savings
Enterprise	Custom pricing - Contact sales

3.2 Billing Cycles

• Monthly subscriptions: Billed every 30 days from the date of purchase
• Annual subscriptions: Billed once per year from the date of purchase
• Billing date: Subscriptions renew on the same day each billing period
• Payment methods: Credit card, debit card, UPI, net banking, and digital wallets

3.3 Automatic Renewal

All subscriptions automatically renew unless:

• You cancel before the renewal date
• Payment fails and cannot be processed
• Your account is suspended or terminated

You will receive email reminders 7 days before each renewal date.

4. Cancellation Policy

4.1 How to Cancel

You can cancel your Loop Menu subscription at any time through:

• Account Dashboard: Navigate to Settings → Billing → Cancel Subscription
• Email Request: Send cancellation request to [email protected]
• Phone Support: Call +91 98765 43210 (Mon-Sat, 9 AM - 8 PM IST)
• WhatsApp: Message our support team at +91 98765 43210

4.2 Cancellation Processing Time

Cancellation Method	Processing Time
Account Dashboard	Immediate
Email Request	Within 24 hours
Phone/WhatsApp	Immediate during business hours

4.3 What Happens After Cancellation

• Immediate effect: Automatic renewal is disabled
• Access continuation: You retain full access until the end of your current billing period
• Data retention: Your data is retained for 30 days after subscription ends
• Data export: You can export your data anytime before or after cancellation
• Reactivation: You can reactivate your subscription within 30 days without data loss

4.4 No Cancellation Fees

Loop Menu does not charge any cancellation or early termination fees. You can cancel anytime without penalty.

5. Refund Policy

5.1 Monthly Subscription Refunds

7-Day Money-Back Guarantee:

• Full refund available within 7 days of payment
• Applies to first-time subscribers and plan upgrades
• No questions asked - simple refund process
• Account access is revoked upon refund processing

5.2 Annual Subscription Refunds

Pro-Rated Refund Policy:

• Within 30 days: Full refund minus one month's subscription fee at the monthly rate
• 31-90 days: Pro-rated refund based on unused months
• After 90 days: No refunds, but you can cancel future renewals

Pro-Rated Refund Calculation Example:

5.3 Non-Refundable Items

The following are non-refundable:

• Custom development or integration work (if applicable)
• Third-party service fees (POS integration, payment processing, etc.)
• Setup or onboarding fees for Enterprise plans (if applicable)
• Discounted or promotional pricing differences
• Subscriptions beyond 90 days for annual plans

5.4 How to Request a Refund

To request a refund, please contact us with the following information:

• Your registered email address and restaurant name
• Subscription plan and payment date
• Reason for refund (optional but appreciated)
• Preferred refund method

Contact methods:

5.5 Refund Processing Time

Payment Method	Processing Time
Credit/Debit Card	5-7 business days
UPI	2-3 business days
Net Banking	5-7 business days
Digital Wallets	3-5 business days

Note: Processing times may vary depending on your bank or payment provider.

6. Failed Payments and Service Suspension

6.1 Payment Failure Process

If your payment fails during automatic renewal:

• Day 1: Immediate email notification with payment retry link
• Day 3: Second payment attempt and reminder email
• Day 5: Final payment attempt and warning email
• Day 7: Service suspension if payment still fails

6.2 Service Suspension

During suspension:

• QR menu and ordering services are disabled
• Dashboard access is limited to payment update only
• Your data remains intact and secure
• Reactivation is immediate upon successful payment

6.3 Account Termination

If payment is not received within 30 days of suspension:

• Your account may be permanently terminated
• All data will be scheduled for deletion
• You will receive final notification 7 days before data deletion
• Data can be exported before termination

7. Plan Changes and Downgrades

7.1 Plan Upgrades

You can upgrade your plan at any time:

• Upgrade takes effect immediately
• You are charged the pro-rated difference for the current billing period
• Next renewal will be at the new plan's full price
• All upgraded features are instantly available

7.2 Plan Downgrades

You can downgrade your plan at any time:

• Downgrade takes effect at the next renewal date
• You retain current plan features until renewal
• No pro-rated refunds for unused time on higher-tier plans
• Features exceeding new plan limits will be disabled upon downgrade

7.3 Switching Billing Cycles

You can switch between monthly and annual billing:

• Monthly to Annual: Takes effect immediately with pro-rated credit applied
• Annual to Monthly: Takes effect at the end of current annual term

8. Special Circumstances

8.1 Technical Issues

If you experience service disruptions due to issues on our end:

• We will provide service credits for downtime exceeding 24 hours
• Service credits are calculated as a percentage of your monthly fee
• Credits are automatically applied to your next bill
• You may request a refund instead of credits if downtime exceeds 72 hours

8.2 Force Majeure

No refunds will be provided for service interruptions caused by:

• Natural disasters
• Government actions or regulations
• Internet service provider failures
• Third-party service outages (POS systems, payment processors, etc.)
• Cyber attacks or security incidents beyond our control

8.3 Account Violations

If your account is terminated due to violation of our Terms and Conditions:

• No refunds will be provided
• All prepaid amounts are forfeited
• You may be liable for damages

9. Enterprise and Custom Plans

Enterprise and custom plans may have different cancellation and refund terms:

• Terms are defined in individual contracts
• May include minimum commitment periods
• May have different refund schedules
• Custom development work is typically non-refundable
• Contact your account manager for specific terms

10. Data Export and Portability

Before or after cancellation, you can export:

• Menu data (items, descriptions, prices, images)
• Customer data (with privacy compliance)
• Order history and analytics
• Reports and insights

Data export is available in standard formats (CSV, JSON, PDF) through your account dashboard.

11. Disputes and Resolution

11.1 Dispute Process

If you have a dispute regarding charges, refunds, or cancellations:

1. Contact our support team within 30 days of the disputed charge
2. Provide detailed information about the dispute
3. We will investigate and respond within 7 business days
4. If unresolved, escalate to our management team
5. Final escalation to arbitration as per our Terms and Conditions

11.2 Chargebacks

Please contact us before initiating a chargeback. Chargebacks may result in:

• Immediate account suspension
• Additional chargeback processing fees
• Permanent account termination
• Loss of data and access

12. Contact Information

For questions or assistance regarding refunds and cancellations:

13. Policy Updates

We may update this Refund and Cancellation Policy from time to time. Changes will be:

• Posted on this page with updated "Last Updated" date
• Emailed to active subscribers
• Effective 30 days after notification

Continued use of the Service after policy changes constitutes acceptance of the new terms.